Refund policy

Returns Policy

At Beckett Jewellery, we want every customer to shop with complete peace of mind. That is why we offer a 30-day returns window from the date you receive your order.

Conditions for Returns

For an item to be eligible for a return, it must be:

• Unused;

• In good condition;

• In its original packaging, where possible;

• Returned with the order number or proof of purchase.

To initiate the returns process, please email us at: contact.beckettjewellery@gmail.com Our customer service team will provide you with all the necessary instructions.

Damaged, Faulty, or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us within a few days of delivery.

Please provide:

• Your order number;

• A description of the issue;

• A photo or video of the received item.

Once verified, we will offer a replacement or a refund, depending on the specific situation.

Exchanges

If you wish to exchange an item, please contact us via email. We will do our utmost to help, subject to product availability.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, the funds will be processed to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Return Postage Costs

With the exception of faulty items, damaged goods, or errors on our part, return postage costs are the responsibility of the customer.

Non-Returnable Items

For hygiene reasons, certain items may not be eligible for a return if they have been used or are missing their original packaging.